Shipping policy

ORDER PROCESSING
Every item is made to order, we strive to minimise any delays and expedite the shipping process.

PACKAGING
Item are carefully packaged for shipping, utilising cardboard boxes, wooden crates or other mediums chosen based on the item dimensions, weight and level of durability. Package are shipped in protective cardboard roll tubes. Please note, in order to reduce waste, we will pack multiple orders into a single tube unless you request separate packaging in the notes section on the shopping cart page.

HONG KONG

Delivery of Item are handled individually by case, please refer to our customer service at contacts@jervisfamily.com for delivery arrangements.

Free delivery in Hong Kong. Please allow up to 4 working days (excluding weekends and public holidays) after you place your order for delivery of item.

INTERNATIONAL
Currently we can deliver to Australia, Canada, France, Hong Kong, Japan Italy, Malaysia, Singapore, United Kingdom, USA and UK.

If your country is not included please drop us a line so we can check delivery to your location!

Free delivery in United States. Please allow up to 1-3 day for order handling time and 3-12 working days for shipping (excluding weekends and public holidays) after you place your order for delivery of item.

International delivery times will vary by location and during these uncertain times we cannot guarantee a delivery timeframe. Delivery of package are handled individually by case, please refer to our customer service at contacts@jervisfamily.com for delivery arrangements.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur upon delivery.